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Call Center Magazine | News9/5/2007 5:36:00 PM
They've introduced new web services wizard to its application integration and productivity platform.
9/5/2007 5:34:00 PM
New productivity packs expand desktop functionality for contact center agents and other knowledge workers.
7/18/2007 1:31:00 PM
Baird predicts further consolidation in $58 billion global outsourced customer care industry. Record number of M&A transactions and deal volume in 2006 paves the way for continued activity; interest comes from both private equity and strategic buyers.
7/11/2007 8:58:00 AM
The wireless carrier terminates 1,000 contracts with customers who complain too much
7/9/2007 1:11:00 PM
Call center news briefs for the week of July 2-9, 2007
7/3/2007 8:31:00 AM
Research reveals 106% increase in overall quality management-liability market growth, from $1,025 million in 2005 to $2,112.9 million in 2006.
6/26/2007 9:36:00 AM
Study shows untapped potential for US financial services' Web sites to better serve clients.
6/21/2007 1:16:00 PM
Study describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers.
6/19/2007 1:41:00 PM
Research finds that 75% of consumers would do business with a company based on a great call centre experience.
6/4/2007 9:08:00 PM
Customer interaction management provider releases the next edition of its on-demand and on-premise suite.
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